Post by account_disabled on Mar 6, 2024 0:55:50 GMT -8
brands or operators still use satisfaction assessments. of customers with questionnaires Or use software technology that is a CRM solution to collect data and use it to analyze the results to make a report or analysis report , but do not take action by taking the next step with the data, especially in solving problems for customers. individually To persuade customers not to stop using services with the brand. or some brands even have The use of information, however, is mostly used only in planning , or it may take a long time for the service to be improved. Additionally, data from Forbes magazine found that 66 of consumers expect brands to understand consumer needs [1] and 50 value brands being able to quickly solve problems first [2].
Therefore, it can be seen that Penpoint creates a good experience between brands and customers. In the digital age where customers are the center or Customer Centric, that is, responding to complaints, contacts, or criticisms from customers Belgium Phone Number in a timely manner. This is still an issue that many brands are having problems with. “Currently, AI Machine learning technology has been used to understand natural language or Natural Language Understanding NLU to help brands or businesses in various industries to transform their systems.
Customer experience management This technology can increase the potential of analyzing the language that people actually use. in daily life , which has complex meanings and many meanings by detecting language from content gathered from what customers type Or there are criticisms that do not come from using keywords that contain only a few words and are then analyzed and evaluated. It is up to the brand to apply such technology to match the workflow in the customer relationship management process in their own business,” Mr. Suthiphan said.
Therefore, it can be seen that Penpoint creates a good experience between brands and customers. In the digital age where customers are the center or Customer Centric, that is, responding to complaints, contacts, or criticisms from customers Belgium Phone Number in a timely manner. This is still an issue that many brands are having problems with. “Currently, AI Machine learning technology has been used to understand natural language or Natural Language Understanding NLU to help brands or businesses in various industries to transform their systems.
Customer experience management This technology can increase the potential of analyzing the language that people actually use. in daily life , which has complex meanings and many meanings by detecting language from content gathered from what customers type Or there are criticisms that do not come from using keywords that contain only a few words and are then analyzed and evaluated. It is up to the brand to apply such technology to match the workflow in the customer relationship management process in their own business,” Mr. Suthiphan said.